How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (firstname.lastname@example.org) or telephone: (+351 226 076 000).
How to cancel or change a reservation made through our website?
Changes on online reservations must be made through the platforms maded, in case of clarification you can contact us at email@example.com or firstname.lastname@example.org.
How to reserve a crib or an extra bed?
Please contact the hotel through email (email@example.com) or telephone (+351 226 076 000).
How should I guarantee a room with a single bed or a double bed?
To book a room with single or double bed, please contact the hotel: email (firstname.lastname@example.org) or telephone (+351 226 076 000). Subject to availability.
How to do a group reservation?
Reservations / changes must be made to the email: email@example.com.
How to guarantee a room in a higher floor?
To book a higher floor room, please contact the hotel through (firstname.lastname@example.org) or telephone (+351 226 076 000). Subject to availability.
What are the advantages of booking directly through the hotel’s website?
In addition to the best available rate, you will benefit from the following exclusive advantages: Early check-in (maximum 2 hours); Late check-out (maximum 3 hours); VIP treatment on arrival; Bottle of water in the room and 10% discount on hotel services.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.