Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

 

Are there any smoking areas in the hotel?

No, there is not. Smoking is only allowed outside.

Does the hotel have its own parking?

Subject to hotel availability, with a daily supplement of €9.50 per night and per vehicle. For more parking information, please contact us.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes, we have a space where the customer can leave their luggage free of charge before check-in and after check-out.

Is the parking paid? What is the value?

Yes, the parking is paid, the value is 9,5€/day.

Are pets allowed in the hotel?

No, pets are not allowed in the hotel.

Does the hotel have meeting rooms?

For more information about events, meeting rooms and conferences please contact us.

Does the hotel have wedding services?

For more information about events, meeting rooms and conferences please contact us.

Is there any lift?

Yes, there is.

Are there any chargers for electric cars?

Yes, there are 2 places, upon availability.

Is there any Wi-Fi service in the hotel (including rooms)?

Yes, there is Wi-Fi in the entire hotel.

Does the hotel have lobby and public spaces ?

Yes, the hotel does have public areas.

Does the hotel have laundry and ironing service?

Yes, the hotel does have laundry and ironing service.

Which activities can be booked in the reception?

The activities you can book in the reception are: Sightseeing tours, Douro River Cruises, Porto Wine Cellar Visits, guided tours and Sealife Visit.

I forgot an item at the hotel, what should I do?

Contact the hotel to check the “Lost and Found”.

How can I place special orders?

Contact the hotel and indicate your request to know the conditions.

Where can I find the Restaurant menu?

Click in the link to know the Menu https://www.hoteldamusica.com/restaurant/

Does the hotel have a swimming pool?

No.

Does the hotel have a gym?

No.

Does the hotel have special offers?

Click in the link to know our special offers https://www.hoteldamusica.com/offer/

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

No, access by QR Code.

In which languages is the app available?

In Portuguese, English and Spanish.

 

 

Is the shuttle service between the airport and hotel available?

Yes, the shuttle service is available upon reservation and with an extra cost.

How can I go to the beach?

Metro or bus.

How can I go to the city centre?

It is possible to go to the city centre by metro or by bus. You can always go by foot. The city centre is 20 minutes away.

What is the main rate to the airport and to the hotel?

The main rate to the airport  and to the hotel is around 25,00€/trip.

What is the hotel location?

Hotel da Música is located within the Bom Sucesso Market, 600 meters walk from Casa da Música and within walking distance from Avenida da Boavista.

What are the points of interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel.

Are the rates presented per person or per room?

The rates presented are room/night. The Meals are per person/service.

What are the payment methods for reservation made through our website?

The payment methods are Cash, debit card or credit card.

Is the city tax charged?

Yes. This is a city tax, payable at the time of the guest’s stay. The value is €2 per person/night, up to a maximum of 7 consecutive nights per person/stay. Applies to guests over the age of thirteen.

By what age children do not pay?

The children do not pay until they have 3 years old (maximum).

Is a credit card needed to make a reservation on the website?

To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is non refundable, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

What are the available payment methods?

The available payment methods are: cash, debit card or credit card.

Can I pay with my company’s credit card?

Yes, it is possible to pay with company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in my company’s name.

What means the best price guarantee?

It is on our website that you will find the best price online and exclusive benefits.

Is there any rooms for guest with reduced mobility?

We have 1 room for guests with reduced mobility available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, our rooms are equipped with minibar.

Are there any connecting rooms?

Yes, we have connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, please contact the reception.

Does the hotel have room service?

Yes, service available between 07h30 and 22h30.

Is it possible to include romantic decoration in the room? What is the cost?

Romantic decoration with a bottle of sparkling wine and chocolates has a supplement of €30.00. Other special requests are analyzed with customised cost.

Do rooms have balcony?

No, our rooms do not have balcony.

What are the different types of rooms available in the hotel?

The different types of rooms available in the hotel are: Standard, executive, premium and suite.

Do rooms have carpet?

No, our rooms do not have carpet.

Do rooms have air- conditioning?

Yes, rooms do have air conditioning.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service in the hotel, please request in the reception.

Are rooms soundproof?

Yes, the rooms are soundproof.

Do rooms have shower or tub?

All rooms are equipped with shower.

What is the check-in schedule?

Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Reception available 24h. For non-guaranteed reservations, check-in must be made until 18:00, after that time, a credit card is required to guarantee the reservation.

Is the reception opened 24h?

Yes, the reception is opened 24h.

Which languages are spoken in the reception?

In the reception we speak Portuguese, English, French and Spanish.

Is it possible to send my CV to join the hotel’s team?

Yes, please send your cv to: recrutamento@hotihoteis.com.

How to book directly with the hotel?

Reservations can be done through online booking engine. As an alternative contact us through e-mail (res@hoteldamusica.com) or telephone: (+351 226 076 000).

How to cancel or change a reservation made through our website?

Changes on online reservations must be made through the platforms maded, in case of clarification you can contact us at info@hoteldamusica.com or res.hmp@hoteldamusica.com.

How to reserve a crib or an extra bed?

Please contact the hotel through email (info@hoteldamusica.com) or telephone (+351 226 076 000).

How should I guarantee a room with a single bed or a double bed?

To book a room with single or double bed, please contact the hotel: email (info@hoteldamusica.com) or telephone (+351 226 076 000). Subject to availability.

How to do a group reservation?

Reservations / changes must be made to the email: grupo.norte@hotihoteis.com.

How to guarantee a room in a higher floor?

To book a higher floor room, please contact the hotel through (info@hoteldamusica.com) or telephone (+351 226 076 000). Subject to availability.

What are the advantages of booking directly through the hotel’s website?

In addition to the best available rate, you will benefit from the following exclusive advantages: Early check-in (maximum 2 hours); Late check-out (maximum 3 hours); VIP treatment on arrival; Bottle of water in the room and 10% discount on hotel services.

How do I receive the booking confirmation?

After completing the booking process, you will receive a confirmation email to the indicated email address.

I lost the email with the booking confirmation what should I do?

We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.

How do I book a handicap room?

To book handicap room, we advise you to contact the hotel by phone or email.

Can I book a room for day use?

Yes. For availability, contact the hotel.

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

What is the breakfast’ schedule?

The breakfast’ schedule is from 07h00 to 10h30 during the week; 07:00-11:00 on weekends and holidays.

What is the restaurant’s schedule?

Lunch is served from 12h00 until 15h00. At Weekends and holidays it’s served from 12h30. Dinner is served from 19h00 until 22h30.

Does breakfast have gluten-free products?

Yes. It is necessary for guests to inform in advance to ensure that we have a diversified offer.

What are the different types of cuisine?

The cuisine type is Traditional Portuguese cuisine.

Does breakfast have lactose- free milk?

Yes. It is necessary for guests to inform in advance to ensure that we have a diversified offer.