Hotel da Música

Hotel da Música

COVID-19 – Important Information

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HEALTH & SAFETY

Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

 

Hotel

Are there any smoking areas in the hotel?

No, there is not. Smoking is only allowed outside.

Does the hotel have its own parking?

Yes, it does have its own parking.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes, you can leave your luggage in the hotel. All our hotels have room for storing luggage before check-in and after check-out.

Is the parking paid? What is the value?

Yes, the parking is paid, the value is 9,5€/day.

Are pets allowed in the hotel?

No, pets are not allowed in the hotel.

Does the hotel have meeting rooms?

For more information about events, meeting rooms and conferences please check the hotel’s website.

Does the hotel have weeding services?

For more information about events, meeting rooms and conferences please check the hotel’s website.

Is there any lift?

Yes, there is.

Are there any chargers for electric cars?

Yes, there are 2 places, upon availability.

Is there any Wi-Fi service in the hotel (including rooms)?

Yes, there is Wi-Fi in the entire hotel.

Does the hotel have lobby and public spaces ?

Yes, the hotel does have public areas.

Does the hotel have laundry and ironing service?

Yes, the hotel does have laundry and ironing service.

Which activities can be booked in the reception?

The activities you can book in the reception are: Sightseeing tours, Douro River Cruises, Porto Wine Cellar Visits, guided tours and Sealife Visit (Oceanarium)

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

Location

Is the shuttle service between the airport and hotel available?

Yes, the shuttle service is available upon reservation and with an extra cost.

How can I go to the beach?

It is possible to go to the beach by bus.

How can I go to the city centre?

It is possible to go to the city centre by metro or by bus. You can always go by foot. The city centre is 20 minutes away.

What is the main rate to the airport and to the hotel?

The main rate to the airport  and to the hotel is around 25,00€/trip.

What are the points of interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).

Prices and Payments

Are the rates presented per person or per room?

The rates presented are room/night. The Meals are per person/service.

What are the payment methods for reservation made through our website?

The payment methods are Cash, debit card or credit card.

Is the city tax charged?

Yes it is, and it’s not included. Should be paid during the guest’s stay. The value is 2€ per person/night, until the maximum of 7 nights in a row per person/stay.

By what age children do not pay?

The children do not pay until they have 3 years old (maximum).

Is a credit card needed to make a reservation?

Yes, it is needed as a guarantee after the check-in deadline.

What are the available payment methods?

The available payment methods are: cash, debit card or credit card.

Can I pay with my company’s credit card?

Yes, it is possible to pay with company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in my company’s name.

Rooms

Is there any rooms for guest with reduced mobility?

We have 1 room for guests with reduced mobility available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, our rooms are equipped with minibar.

Are there any connecting rooms?

Yes, we have connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, please request to the reception.

Does the hotel have room service?

Yes, we do have room service.

Is it possible to include romantic decoration in the room? What is the cost?

Yes, it is possible to include romantic decoration, however it has a customised cost, you should contact: info@hoteldamusica.com.

Do rooms have balcony?

No, our rooms do not have balcony.

What are the different types of rooms available in the hotel?

The different types of rooms available in the hotel are: Standard single, double, twin. Superior rooms, Business and Suite.

Do rooms have carpet?

No, our rooms do not have carpet.

Do rooms have air- conditioner?

Yes, rooms do have air conditioner.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service in the hotel, please request in the reception.

Are rooms soundproof?

Yes, the rooms are soundproof.

Do rooms have shower or tub?

Yes, rooms do have shower.

Reception

What is the check-in schedule?

Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

It is possible to do check-in until 18h. After that time, a credit card will be needed to guarantee the reservation.

Is the reception opened 24h?

Yes, the reception is opened 24h.

Which languages are spoken in the reception?

In the reception we speak Portuguese, English, French and Spanish.

Careers

Is it possible to send my CV to join the hotel’s team?

Yes, please send your cv to: recrutamento@hotihoteis.com.

Reservation

How to book directly with the hotel?

Reservations can be done through online booking engine. As an alternative contact us through e-mail (res@hoteldamusica.com) or telephone: (+351 226 076 000).

How to cancel or change a reservation made through our website?

Reservations/ changes must be done directly with the hotel (info@hoteldamusica.com) or (res@hoteldamusica.com).

How to reserve a Baby Crib?

To reserve a baby crib, please contact the hotel through email (info@hoteldamusica.com) or telephone (+351 226 076 000).

How should I guarantee a room with a single bed or a double bed?

To book a room with single or double bed, please contact the hotel: email (info@hoteldamusica.com) or telephone (+351 226 076 000). Subject to availability.

How to do a group reservation?

Group Reservations /changes should be done through: grupos.eventos@hotihoteis.com.

How to guarantee a room in a higher floor?

To book a higher floor room, please contact the hotel through (info@hoteldamusica.com) or telephone (+351 226 076 000). Subject to availability.

What are the advantages of booking directly through the hotel’s website?

Booking through the hotel’s website is easy, fast and we have the best price guaranteed.

Restaurant

What is the breakfast’ schedule?

The breakfast’ schedule is from 07h00 until 10h30.

What is the restaurant’s schedule?

The breakfast’ schedule is from 07h00 until 10h30, the lunch is served from 12h00 until 16h00 and the Dinner is served from 19h00 until 23h00 (fridays and saturdays until 00h00).

Does breakfast have gluten-free products?

Yes. It is necessary for guests to inform in advance to ensure that we have a diversified offer.

What are the different types of cuisine?

The cuisine type is Traditional Portuguese cuisine.

Does breakfast have lactose- free milk?

Yes. It is necessary for guests to inform in advance to ensure that we have a diversified offer.