Has this hotel received the “Clean & Safe” stamp from Turismo de Portugal (official tourism body)?

Yes, this hotel received the “Clean & Safe” stamp from Turismo de Portugal, which certifies compliance with the recommendations of the Direção-Geral de Saúde (official health body).

What are the procedures implemented to ensure health and security in the hotel?

Several procedures have been implemented to ensure health and security at the hotel. For more information see our information page here.

 

Are there any smoking areas in the hotel?

No, there is not. Smoking is only allowed outside.

Does the hotel have its own parking?

Subject to hotel availability, with a daily supplement of €9.50 per night and per vehicle. For more parking information, please contact us.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes, we have a space where the customer can leave their luggage free of charge before check-in and after check-out.

Is the parking paid? What is the value?

Yes, the parking is paid, the value is 9,5€/day.

Is it possible to book parking in advance to guarantee it?

Whenever you need a parking space, you must leave an indication at the time of booking that it will be managed as a priority, however, the space will only be confirmed upon your arrival.

Are pets allowed in the hotel?

No, pets are not allowed in the hotel.

Does the hotel have meeting rooms?

For more information about events, meeting rooms and conferences please contact us.

Does the hotel have wedding services?

For more information about events, meeting rooms and conferences please contact us.

Is there any lift?

Yes, there is.

Are there any chargers for electric cars?

Yes, there are 2 places, upon availability.

Is there any Wi-Fi service in the hotel (including rooms)?

Yes, there is Wi-Fi in the entire hotel.

Does the hotel have lobby and public spaces?

Yes, the hotel does have public areas.

Does the hotel have laundry and ironing service?

Yes, the hotel does have laundry and ironing service.

Which activities can be booked in the reception?

The activities you can book in the reception are: Sightseeing tours, Douro River Cruises, Porto Wine Cellar Visits, guided tours and Sealife Visit.

I forgot an item at the hotel, what should I do?

Contact the hotel to check the “Lost and Found”.

How does lost property work?

After contacting the customer and confirmation by the Housekeeper that the lost is in the hotel, the customer will be asked if he/she wishes to pick it up later or if he/she prefers that the lost is sent by a responsible company, subject to an additional cost.

How can I place special orders?

Contact the hotel and indicate your request to know the conditions.

Where can I find the Restaurant menu?

Click in the link to know the Menu https://www.hoteldamusica.com/restaurant/

Does the hotel have a swimming pool?

No.

Does the hotel have a gym?

No.

Does the hotel have special offers?

Click in the link to know our special offers https://www.hoteldamusica.com/offer/

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

No, access by QR Code.

In which languages is the app available?

In Portuguese, English and Spanish.

Is there a babysitting service?

Yes, it is a service subject to availability, additional cost and prior reservation.

I would like to be notified via email about promotions and special offers, what should I do?

You can subscribe to the Newsletter available on the Hotel’s website, at https://www.hoteldamusica.com/.

Does the Hotel have a loyalty programme?

No, at the moment Hotel da Música does not have any loyalty programme.

Where can I find information about other hotels in the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/

 

 

Is the shuttle service between the airport and hotel available?

Yes, the shuttle service is available upon reservation and with an extra cost.

How can I go to the beach?

Metro or bus.

How can I go to the city centre?

It is possible to go to the city centre by metro or by bus. You can always go by foot. The city centre is 20 minutes away.

What is the main rate to the airport and to the hotel?

The main rate to the airport  and to the hotel is around 25,00€/trip.

What is the hotel location?

Hotel da Música is located within the Bom Sucesso Market, 600 meters walk from Casa da Música and within walking distance from Avenida da Boavista.

What are the points of interest in the hotel area?

You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel.

Are the rates presented per person or per room?

The rates presented are room/night. The Meals are per person/service.

What are the payment methods for reservation made through our website?

The payment methods are Cash, debit card or credit card.

Is the city tax charged?

Yes. This is a city tax, payable at the time of the guest’s stay. The value is €2 per person/night, up to a maximum of 7 consecutive nights per person/stay. Applies to guests over the age of thirteen.

By what age children do not pay?

The children do not pay until they have 3 years old (maximum).

Is a credit card needed to make a reservation on the website?

To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is non refundable, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

What are the available payment methods?

The available payment methods are: cash, debit card or credit card.

Can I pay with my company’s credit card?

Yes, it is possible to pay with company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in my company’s name.

What means the best price guarantee?

It is on our website that you will find the best price online and exclusive benefits.

What is included in the booking price?

The price of the reservation includes accommodation, Wi-Fi in all areas of the hotel, buffet breakfast, and all legal fees in force.

Do I have to pay tax on the prices shown?

No, our prices already include all taxes and fees.

Is breakfast included in the price?

Yes, but please check the information on the rate you have booked to make sure it includes breakfast.

If I book by credit card, when is the amount withdrawn?

If the rate is non-refundable, your credit card will be charged immediately. If you choose a direct payment rate at the hotel, the credit card will only serve as a booking guarantee and payment will only be made at the hotel, with the possibility of choosing to pay by credit card, debit card or cash.

Can I pay at the hotel with a different card than the one I booked with?

If it is a cancellable rate, therefore a pay-at-hotel rate, it is possible to pay with a different card. If it is a non-cancellable rate, the debit is made at the time of booking and there is no possibility to change the card.

The price I saw a few days ago is no longer available, why?

Available rates vary according to hotel occupancy.

Can I benefit from an online rate by booking directly with the reservations department?

Yes, as long as it is a rate available on the hotel’s website and verified by the reservations department.

I have not received my receipt, what should I do?

Please contact us at info@hoteldamusica.com or res.hmp@hoteldamusica.com so that we can send you a duplicate of your invoice.

Is there any rooms for guest with reduced mobility?

We have 1 room for guests with reduced mobility available. Our employees are always ready to help you.

Do rooms have minibar?

Yes, our rooms are equipped with minibar.

Are there any connecting rooms?

Yes, we have connecting rooms.

Is it possible to request extra pillows and sheets?

Yes, please contact the reception.

Does the hotel have room service?

Yes, service available between 11h00am and 10h30pm.

Is it possible to include romantic decoration in the room? What is the cost?

Romantic decoration with a bottle of sparkling wine and chocolates has a supplement of €30.00. Other special requests are analyzed with customised cost.

Do rooms have balcony?

No, our rooms do not have balcony.

What are the different types of rooms available in the hotel?

The different types of rooms available in the hotel are: Standard, executive, premium and suite.

Do rooms have carpet?

No, our rooms do not have carpet.

Do rooms have air- conditioning?

Yes, rooms do have air conditioning.

Is there any wake-up call service in the hotel?

Yes, there is a wake-up call service in the hotel, please request in the reception.

Are rooms soundproof?

Yes, the rooms are soundproof.

Do rooms have shower or tub?

All rooms are equipped with shower.

Are the televisions in the rooms Smarttv?

Yes.

Do the rooms have a hairdryer?

Yes.

What amenities (shower cap, shampoo, etc) are provided in the room?

Shampoo, conditioner, shower gel, soap, body lotion, shower cap and shoe sponge.

What is the check-in schedule?

Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.

Late check-in. Is it possible to do check-in until what time?

Reception available 24h. For non-guaranteed reservations, check-in must be made until 18:00, after that time, a credit card is required to guarantee the reservation.

Is the reception opened 24h?

Yes, the reception is opened 24h.

Which languages are spoken in the reception?

In the reception we speak Portuguese, English, French and Spanish.

What documents are required for check-in?

Valid identification document for all guests (Citizen card, passport, proof of residence).

If I am allergic to an ingredient, when and where do I inform you?

You must inform the hotel at the time of booking or at check-in.

Is it possible to send my CV to join the hotel’s team?

Yes, please send your cv to: recrutamento@hotihoteis.com.

How to book directly with the hotel?

Reservations can be done through online booking engine. As an alternative contact us through e-mail (res@hoteldamusica.com) or telephone: (+351 226 076 000).

How to cancel or change a reservation made through our website?

Changes on online reservations must be made through the platforms maded, in case of clarification you can contact us at info@hoteldamusica.com or res.hmp@hoteldamusica.com.

How to reserve a crib or an extra bed?

Please contact the hotel through email (info@hoteldamusica.com) or telephone (+351 226 076 000).

How should I guarantee a room with a single bed or a double bed?

To book a room with single or double bed, please contact the hotel: email (info@hoteldamusica.com) or telephone (+351 226 076 000). Subject to availability.

How to do a group reservation?

Reservations / changes must be made to the email: grupo.norte@hotihoteis.com.

How to guarantee a room in a higher floor?

To book a higher floor room, please contact the hotel through (info@hoteldamusica.com) or telephone (+351 226 076 000). Subject to availability.

What are the advantages of booking directly through the hotel’s website?

In addition to the best available rate, you will benefit from the following exclusive advantages: Early check-in (maximum 2 hours); Late check-out (maximum 3 hours); VIP treatment on arrival; Bottle of water in the room and 10% discount on hotel services.

How do I receive the booking confirmation?

After completing the booking process, you will receive a confirmation email to the indicated email address.

I lost the email with the booking confirmation what should I do?

We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.

How do I book a handicap room?

To book handicap room, we advise you to contact the hotel by phone or email. In case you need any clarification please contact the hotel by e-mail info@hoteldamusica.com or res.hmp@hoteldamusica.com.

Can I book a room for day use?

Yes. For availability, contact the hotel.

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

What is full board? What about half board?

Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.

If I book online, can I make changes with the hotel by phone?

Any changes to the booking must be made directly with the organisation you used to make the booking.

How can I access the current campaigns?

On our website https://www.hoteldamusica.com/pt-pt/ofertas/ you will find the current campaigns.

What are the cancellation policies?

The cancellation policies vary according to the rate contracted, depending on whether it is a cancellable rate or not.

What is the deadline for cancelling my booking?

It depends on the contracted rate. For more information, please consult the conditions of your booking.

What does non-cancellable mean?

It means that once you have made the payment required to validate your booking, you are not entitled to a refund.

What does refundable rate mean?

It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.

What does non-refundable rate mean?

It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.

How do I book a cot/extra bed? Is there an extra charge?

You may contact the hotel through the following contacts: info@hoteldamusica.com or phone (+351) 226 076 000. This services are dependent on the availability at the time of request.

Can I book more than one room?

Yes.

How can I make a booking for events or meetings?

You may contact the hotel through one of this e-mails: info@hoteldamusica.com or res.hmp@hoteldamusica.com.

Can I book a room on the same day?

Yes, subject to availability.

If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?

This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.

Is it safe to make a booking on the website?

Yes, it is absolutely safe to book on our website.

What is the breakfast’ schedule?

The breakfast’ schedule is from 07h00 to 10h30 during the week; 07:00-11:00 on weekends and holidays.

What is the restaurant’s schedule?

Lunch is served from 12h00 until 15h00. At Weekends and holidays it’s served from 12h30. Dinner is served from 19h00 until 22h30.

Does breakfast have gluten-free products?

Yes. It is necessary for guests to inform in advance to ensure that we have a diversified offer.

What are the different types of cuisine?

The cuisine type is Traditional Portuguese cuisine.

Does breakfast have lactose- free milk?

Yes. It is necessary for guests to inform in advance to ensure that we have a diversified offer.

Can I use the restaurant’s services without being a guest?

Yes.

Does the restaurant have vegetarian options? Vegan?

Yes.