How to book directly with the hotel?
Reservations can be done through online booking engine. As an alternative contact us through e-mail (email@example.com) or telephone: (+351 226 076 000).
How to cancel or change a reservation made through our website?
Changes on online reservations must be made through the platforms maded, in case of clarification you can contact us at firstname.lastname@example.org or email@example.com.
How to reserve a crib or an extra bed?
Please contact the hotel through email (firstname.lastname@example.org) or telephone (+351 226 076 000).
How should I guarantee a room with a single bed or a double bed?
To book a room with single or double bed, please contact the hotel: email (email@example.com) or telephone (+351 226 076 000). Subject to availability.
How to do a group reservation?
Reservations / changes must be made to the email: firstname.lastname@example.org.
How to guarantee a room in a higher floor?
To book a higher floor room, please contact the hotel through (email@example.com) or telephone (+351 226 076 000). Subject to availability.
What are the advantages of booking directly through the hotel’s website?
In addition to the best available rate, you will benefit from the following exclusive advantages: Early check-in (maximum 2 hours); Late check-out (maximum 3 hours); VIP treatment on arrival; Bottle of water in the room and 10% discount on hotel services.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
Can I book a room for day use?
Yes. For availability, contact the hotel.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.
What is full board? What about half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online, can I make changes with the hotel by phone?
Any changes to the booking must be made directly with the organisation you used to make the booking.
How can I access the current campaigns?
On our website https://www.hoteldamusica.com/pt-pt/ofertas/ you will find the current campaigns.
What are the cancellation policies?
The cancellation policies vary according to the rate contracted, depending on whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
It depends on the contracted rate. For more information, please consult the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the payment required to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.
How do I book a cot/extra bed? Is there an extra charge?
You may contact the hotel through the following contacts: firstname.lastname@example.org or phone (+351) 226 076 000. This services are dependent on the availability at the time of request.
Can I book more than one room?
How can I make a booking for events or meetings?
Can I book a room on the same day?
Yes, subject to availability.
If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.
Is it safe to make a booking on the website?
Yes, it is absolutely safe to book on our website.