Are the rates presented per person or per room?
The rates presented are room/night. The Meals are per person/service.
What are the payment methods for reservation made through our website?
The payment methods are Cash, debit card or credit card.
Is the city tax charged?
Yes. This is a city tax, payable at the time of the guest’s stay. The value is €2 per person/night, up to a maximum of 7 consecutive nights per person/stay. Applies to guests over the age of thirteen.
By what age children do not pay?
The children do not pay until they have 3 years old (maximum).
Is a credit card needed to make a reservation on the website?
To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is non refundable, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
What are the available payment methods?
The available payment methods are: cash, debit card or credit card.
Can I pay with my company’s credit card?
Yes, it is possible to pay with company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in my company’s name.
What means the best price guarantee?
It is on our website that you will find the best price online and exclusive benefits.
What is included in the booking price?
The price of the reservation includes accommodation, Wi-Fi in all areas of the hotel, buffet breakfast, and all legal fees in force.
Do I have to pay tax on the prices shown?
No, our prices already include all taxes and fees.
Is breakfast included in the price?
Yes, but please check the information on the rate you have booked to make sure it includes breakfast.
If I book by credit card, when is the amount withdrawn?
If the rate is non-refundable, your credit card will be charged immediately. If you choose a direct payment rate at the hotel, the credit card will only serve as a booking guarantee and payment will only be made at the hotel, with the possibility of choosing to pay by credit card, debit card or cash.
Can I pay at the hotel with a different card than the one I booked with?
If it is a cancellable rate, therefore a pay-at-hotel rate, it is possible to pay with a different card. If it is a non-cancellable rate, the debit is made at the time of booking and there is no possibility to change the card.
The price I saw a few days ago is no longer available, why?
Available rates vary according to hotel occupancy.
Can I benefit from an online rate by booking directly with the reservations department?
Yes, as long as it is a rate available on the hotel’s website and verified by the reservations department.
I have not received my receipt, what should I do?
Please contact us at firstname.lastname@example.org or email@example.com so that we can send you a duplicate of your invoice.