Hotel
Are there any smoking areas in the hotel?
No, there is not. Smoking is only allowed outside.
Does the hotel have its own parking?
Subject to hotel availability, with a daily supplement of €9.50 per night and per vehicle. For more parking information, please contact us.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes, we have a space where the customer can leave their luggage free of charge before check-in and after check-out.
Is the parking paid? What is the value?
Yes, the parking is paid, the value is 9,5€/day.
Is it possible to book parking in advance to guarantee it?
Whenever you need a parking space, you must leave an indication at the time of booking that it will be managed as a priority, however, the space will only be confirmed upon your arrival.
Are pets allowed in the hotel?
No, pets are not allowed in the hotel.
Does the hotel have meeting rooms?
For more information about events, meeting rooms and conferences please contact us.
Does the hotel have wedding services?
For more information about events, meeting rooms and conferences please contact us.
Is there any lift?
Yes, there is.
Are there any chargers for electric cars?
Yes, there are 2 places, upon availability.
Is there any Wi-Fi service in the hotel (including rooms)?
Yes, there is Wi-Fi in the entire hotel.
Does the hotel have lobby and public spaces?
Yes, the hotel does have public areas.
Does the hotel have laundry and ironing service?
Yes, the hotel does have laundry and ironing service.
Which activities can be booked in the reception?
The activities you can book in the reception are: Sightseeing tours, Douro River Cruises, Porto Wine Cellar Visits, guided tours and Sealife Visit.
I forgot an item at the hotel, what should I do?
Contact the hotel to check the “Lost and Found”.
How does lost property work?
After contacting the customer and confirmation by the Housekeeper that the lost is in the hotel, the customer will be asked if he/she wishes to pick it up later or if he/she prefers that the lost is sent by a responsible company, subject to an additional cost.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Where can I find the Restaurant menu?
Click in the link to know the Menu https://www.hoteldamusica.com/restaurant/
Does the hotel have a swimming pool?
No.
Does the hotel have a gym?
No.
Does the hotel have special offers?
Click in the link to know our special offers https://www.hoteldamusica.com/offer/
Does the hotel have a mobile app?
Yes.
Is the app available on all devices?
Yes.
Is it necessary to download the app?
No, access by QR Code.
In which languages is the app available?
In Portuguese, English and Spanish.
Is there a babysitting service?
Yes, it is a service subject to availability, additional cost and prior reservation.
I would like to be notified via email about promotions and special offers, what should I do?
You can subscribe to the Newsletter available on the Hotel’s website, at https://www.hoteldamusica.com/.
Does the Hotel have a loyalty programme?
No, at the moment Hotel da Música does not have any loyalty programme.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/